Job Description
Job Description
Summary
Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle) . They are in need of a temporary Helpdesk Support Level I technician . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.
Duties & Responsibilities
* Front line defense with customers calling in with technical issues
* Ability to properly hand calls off to more experienced technicians when needed
* Following tickets through the process until closure.
* Password resets
* IP Phone setup
* PC setup (i.e. software install, adding domains, etc)
* IT equipment installation
* Printer install (Canon/HP)
* Assisting onsite technical lead with various IT-related projects.
* New User On-boarding
Qualifications & Requirements
* 2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
* Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
* Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
* Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc.
* General understanding of software installation
* General understanding of printer installation
* Excellent customer service skills (courteous, tactful, and professional demeanor).
* Excellent written and verbal communication skills, with experience presenting to groups.
* Reliable work ethic.
Employment Type: Full time Location: Renton, WA
Job Description
Summary
Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle) . They are in need of a temporary Helpdesk Support Level I technician . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.
Duties & Responsibilities
* Front line defense with customers calling in with technical issues
* Ability to properly hand calls off to more experienced technicians when needed
* Following tickets through the process until closure.
* Password resets
* IP Phone setup
* PC setup (i.e. software install, adding domains, etc)
* IT equipment installation
* Printer install (Canon/HP)
* Assisting onsite technical lead with various IT-related projects.
* New User On-boarding
Qualifications & Requirements
* 2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
* Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
* Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
* Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc.
* General understanding of software installation
* General understanding of printer installation
* Excellent customer service skills (courteous, tactful, and professional demeanor).
* Excellent written and verbal communication skills, with experience presenting to groups.
* Reliable work ethic.
Employment Type: Full time Location: Renton, WA
IT Help Desk Support - Level I (MSP) in renton at Unknown Company
This position is listed as full time and able to be worked remotely.