Help Desk Support Level I-2 TechnicianOur client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of a Help Desk Support Level I-2 Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a client's business needs.Duties & ResponsibilitiesHelp Desk Support - Work with pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.New User On-boardingHelp troubleshoot Windows Servers and Active DirectoryTroubleshooting Local Area NetworksHelp monitor network securityTroubleshooting VOIP solutionsPerforming network infrastructure troubleshootingManage Microsoft Exchange ServerMonitors alert systems and take appropriate action as per guidelines.Ability to use various messages in an event log to affect repairs.Receive escalated service requests requiring an enhanced response.Qualifications & RequirementsPreferred having worked in an MSP environment in the past to be considered.Minimum of 1-2 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active DirectoryExcellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technologyPossesses strong organizational and time-management skillsExperience writing proposals for and implementation of technical solutions to fulfill business needsResults-oriented, self-motivated, energetic, professional, reliable, and a team playerStrong understanding of technology and business productivity systemsExperience with RMM (remote monitoring and management) tools and PSA Ticketing Software solutions are a plusAbility to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skillsSales training experience is a plusIdeal Qualifications (not required)CompTIA Net+ and/or CompTIA Security+MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.