IT Help Desk SpecialistAs an IT Help Desk Specialist, you'll be a core member of our dynamic Corporate IT team. You will work in a small group of other help desk personnel to provide system administration and remote technical support to other IT personnel and employees across the company, as well as assist the Corporate IT engineers with administrative, QA testing, and other needs as required.What You'll Do as an IT Help Desk SpecialistProvide first level remote technical assistance to end users on a variety of login and application issues.Triage and prioritize incoming requests.Identify, research, and resolve technical problems.Perform basic system administration tasks.Assign requests to tier 2 and tier 3 as required and ensure problem ownership and end-user satisfaction.Document and maintain IT related procedures and other information.Communicate system outages and maintenance.Track licensing and internal billing.IT Help Desk Specialist RequirementsHigh School diploma or equivalent2 or more years of experience providing IT support with a bachelor's degree or a minimum of 8 years of experience without a degreeExperience supporting an array of applications on Windows operating systems including Microsoft Office 365, SharePoint, VPN clients, and RSA in a high paced support environmentTroubleshooting and analytical skillsExperience in using an automated help desk management (ticketing) systemStrong organizational, interpersonal, and communication skillsCustomer Service orientedAbility to learn new systems quicklyMust be able to work 8am - 5pm MT/10am - 7pm ETMust be able to handle after hours on call - weeknight evening on call apx. 1 week a month and weekend on call apx.
every 6-8 weeks.IT Help Desk Specialist PreferencesExperience supporting desktops/laptops and serversExperience with Active Directory user administrationKnowledge of RSAKnowledge of Webex and other conferencing servicesNetwork+ and Security+ certificationsUnderstanding of Microsoft licensingDoD experienceSalary Range for This Position Is Between: $60,000-$70,000 Dependent Upon Education and Experience.Hybrid Work Notice: This position is open to candidates seeking either hybrid or remote work. While remote work will be considered, preference will be given to candidates who are available to work in a hybrid capacity in our Santa Barbara, CA office.Company InformationApplied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences.
The company, founded in Albuquerque, NM, in 1979, currently employs over 2,200 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.BehaviorsPreferredInnovative: Consistently introduces new ideas and demonstrates original thinkingDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsPreferredSelf-Starter: Inspired to perform without outside helpEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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IT Help Desk Specialist in santa barbara at Unknown Company
This position is listed as full time and able to be worked remotely.