IT Help DeskOur client, an Information Technology support services provider, is seeking an IT Help Desk to join their team. As an IT Help Desk, you will be part of the Customer Support Department supporting restaurant managers and team members. The ideal candidate will have excellent communication skills, a proactive attitude, and technical aptitude which will align successfully in the organization.Location: Remote, Louisville, KY.
Must be local as training will be on site in Louisville for first 4 weeks, then moving to remotePay Range: $20/hr - $22/hr (Depends on Experience)Duration: 6 Months ContractWhat's the Job?Provide first-level support and troubleshooting for restaurant managers and team members via calls and chatsDocument incidents and resolutions accurately in the incident management systemAssist with hardware, software, and operational issues related to restaurant technology systemsMaintain a basic understanding of restaurant operational procedures and proprietary programsCollaborate with team members to resolve complex technical issues efficientlyWhat's Needed?Previous call center or help desk experience preferredBasic understanding of computer concepts and operating systemsStrong organizational and communication skillsAbility to type at least 40 words per minuteAbility to work flexible hours, including weekends, with at least one weekend day requiredWhat's in it for me?Initial onsite training for four weeks in Louisville, KYOpportunity to work remotely after training with provided equipmentSupportive team environment focused on customer service excellencePotential to develop technical skills and gain valuable experience in a dynamic industryWork in a diverse and inclusive environment that values your contributions