Planned Systems International seeks a Customer Service Manager to lead the DoD VA IT Help Desk operations, overseeing Tier 1 and Tier 2 support, analyzing service data, and coordinating with technical teams to improve performance and the user experience.
The role requires strong leadership, analytical, and organizational skills, and will operate in a high-volume environment with on-site duties at the VACO Building in Washington, DC. Typical hours are 0900–1700, Monday–Friday.
#J-18808-LjbffrIT Help Desk Lead – On-Site DC in washington at Unknown Company
This position is listed as full time and onsite.