IT Field Support Specialist
Location: Ft. Meade, Maryland
Clearance Requirements: Active TS/SCI Clearance with Full Scope Polygraph
Are you a tech-savvy problem solver with a passion for hands-on IT support and a knack for making technology work seamlessly for others? Signature Federal Systems is seeking a highly motivated and detail-oriented IT Field Support Specialist to join our dynamic Team. This position provides advanced (Tier 2 and 3) remote support within the 5 to 50 mile radius of main campus for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.
Key Responsibilities:
- Advanced Technical Support:
Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
- Site Surveys & Documentation:
Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
- Hardware Acquisition & Installation:
Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
- Project Support & Reporting:
Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
- Custom Cabling & Integration:
Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
- Training & User Enablement:
Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from customer’s IT resources.
- Infrastructure Maintenance:
Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
- Operational Excellence:
Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
- End-User Support:
Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
- Collaboration:
Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.
Requirements
Minimum Education and Experience:
- High school diploma or GED required.
- Minimum of 4 years of relevant IT experience.
- Must possess 8570 Certification;
Security+ certification is highly preferred.
Technical Skills:
- Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
- Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
- Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
- Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
- Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
- Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
- Proficient in supporting end-users remotely, providing timely and effective technical assistance.
Professional Competencies:
- Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
- Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
- Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.
Additional Requirements:
- Must be able to drive a company vehicle as part of job responsibilities.
- Ability to lift and move items weighing up to 50 lbs as required.
- Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management and travel to all sites between the 5 to 50 mile radius of Ft. Meade.