Job Description
Job Description
About The Digital Architects
The Digital Architects (TDA) is a growing managed IT and technology services company supporting small and mid-sized businesses with modern, reliable, and secure technology solutions. We provide managed IT services, Microsoft 365 management, cybersecurity and compliance support, infrastructure services, and technology projects.
Our team works closely with clients to solve real business and technology challenges. We value accountability, professionalism, clear communication, continuous learning, and people who take ownership of their work.
Position Summary
The Digital Architects is seeking a dependable, client-focused IT Field Service Technician to provide onsite technical support for our clients. This position is ideal for a hands-on problem-solver who enjoys working directly with users, troubleshooting technology, installing equipment, and representing a professional IT services team in a variety of business environments.
The Field Service Technician will travel to client locations to address issues that require onsite assistance, support equipment installations and replacements, and participate in infrastructure upgrades and other IT projects. The technician will work closely with TDA's Helpdesk, Systems Management, and Project Services teams to ensure issues are resolved completely and documented accurately.
This is primarily a field-based and client-facing position. Some time may also be spent at TDA's office preparing equipment, coordinating deployments, managing inventory, completing documentation, and assisting with remote troubleshooting related to onsite service requests.
Primary Responsibilities
Onsite Technical Support
* Travel to client locations to diagnose and resolve computer, hardware, software, printing, connectivity, and basic networking issues.
* Provide onsite support for technical issues that cannot be fully resolved by the remote Helpdesk or Systems Management teams.
* Troubleshoot Windows workstations, laptops, monitors, docking stations, printers, peripherals, and common business applications.
* Assist users with Microsoft 365, Outlook, Teams, OneDrive,
Job Description
About The Digital Architects
The Digital Architects (TDA) is a growing managed IT and technology services company supporting small and mid-sized businesses with modern, reliable, and secure technology solutions. We provide managed IT services, Microsoft 365 management, cybersecurity and compliance support, infrastructure services, and technology projects.
Our team works closely with clients to solve real business and technology challenges. We value accountability, professionalism, clear communication, continuous learning, and people who take ownership of their work.
Position Summary
The Digital Architects is seeking a dependable, client-focused IT Field Service Technician to provide onsite technical support for our clients. This position is ideal for a hands-on problem-solver who enjoys working directly with users, troubleshooting technology, installing equipment, and representing a professional IT services team in a variety of business environments.
The Field Service Technician will travel to client locations to address issues that require onsite assistance, support equipment installations and replacements, and participate in infrastructure upgrades and other IT projects. The technician will work closely with TDA's Helpdesk, Systems Management, and Project Services teams to ensure issues are resolved completely and documented accurately.
This is primarily a field-based and client-facing position. Some time may also be spent at TDA's office preparing equipment, coordinating deployments, managing inventory, completing documentation, and assisting with remote troubleshooting related to onsite service requests.
Primary Responsibilities
Onsite Technical Support
* Travel to client locations to diagnose and resolve computer, hardware, software, printing, connectivity, and basic networking issues.
* Provide onsite support for technical issues that cannot be fully resolved by the remote Helpdesk or Systems Management teams.
* Troubleshoot Windows workstations, laptops, monitors, docking stations, printers, peripherals, and common business applications.
* Assist users with Microsoft 365, Outlook, Teams, OneDrive,
IT Field Service Technician - Onsite Support in stevensville at Unknown Company
This position is listed as full time and able to be worked remotely.