IT Field Service Technician OverviewProvide customer-focused field service support by diagnosing and resolving retail equipment failures at assigned retail locations. Service and install hardware across a large geographic service area. Support POS registers, self-checkout registers, thermal printers, laser printers, scanners, servers, PCs, thin clients, phone systems, RF, networking, pharmacy, MinuteClinic, photo equipment, and related computer peripherals.
Resolve equipment issues within established service-level agreements. Travel between retail locations to provide onsite technical support. Assist neighboring service areas with workload as needed.
Work a normal weekday day shift and participate in weekday evening on-call coverage for high-severity onsite service calls. Participate in rotating weekend and holiday coverage for high-severity onsite service calls.
IT Field Service Technician in ocala at Unknown Company
This position is listed as full time and onsite.