Job Description
Job Description
Octagon Talent Solutions is a full-service technology recruitment and staffing company based in South Florida. We humanize technical recruitment by identifying candidates' long-term career goals and assessing cultural fit when presenting opportunities. Our focus on long-term relationships helps ensure placements that last.
Job Overview:
We are seeking an IT Field Support Specialist Level 2 to deliver white-glove technical support across multiple job sites and office locations in the Dallas-Fort Worth area. In this hands-on role, you'll be the go-to resource for field and office teams, ensuring technology runs smoothly so project teams stay productive and connected. This is an excellent opportunity to join a growing organization and build your career in a dynamic industry that blends technology with engineering, procurement and construction innovation.
RESPONSIBILITIES:
* Deliver responsive, high-quality technical support to end users across office and jobsite locations, maintaining exceptional customer service standards
* Triage and resolve complex technical issues efficiently, documenting root causes and solutions to build institutional knowledge
* Deploy, configure, and manage Windows endpoints including laptops, desktops, and standard business software across multiple locations
* Provide expert support for Microsoft 365 suite including Outlook, Teams, SharePoint, and OneDrive synchronization
* Manage iOS and Android mobile device support, troubleshooting connectivity and application issues
* Maintain disciplined ticket management practices with clear communication of ETAs, progress updates, and resolution steps
* Diagnose and resolve basic networking issues including DHCP, DNS, VPN, and VLAN configurations, escalating complex issues appropriately
* Travel regularly to construction jobsites to provide on-site white-glove support and configure networking equipment
* Monitor common technical issues proactively and drive projects through to completion with minimal supervision
* Collaborate with field leadership to understand business needs and deliver technology solutions that enhance productivity
REQUIREMENTS:
* Strong foundation in networking fundamentals: DHCP, DNS, VPN, VLANs, and IP addressing
* Hands-on experience supporting Microsoft 365, SharePoint, and OneDrive in enterprise environments
* Proven ability managing and troubleshooting both iOS and Android mobile devices
* Demonstrated Windows administration skills including software deployment and system configuration
* Exceptional written and verbal communication skills with a customer-service mindset
* Meticulous attention to detail and disciplined approach to ticket management and documentation
* Experience with Windows 10/11 endpoint management, imaging, auto-provisioning, and health monitoring
* Knowledge of identity and access management including SSO/MFA and
Job Description
Octagon Talent Solutions is a full-service technology recruitment and staffing company based in South Florida. We humanize technical recruitment by identifying candidates' long-term career goals and assessing cultural fit when presenting opportunities. Our focus on long-term relationships helps ensure placements that last.
Job Overview:
We are seeking an IT Field Support Specialist Level 2 to deliver white-glove technical support across multiple job sites and office locations in the Dallas-Fort Worth area. In this hands-on role, you'll be the go-to resource for field and office teams, ensuring technology runs smoothly so project teams stay productive and connected. This is an excellent opportunity to join a growing organization and build your career in a dynamic industry that blends technology with engineering, procurement and construction innovation.
RESPONSIBILITIES:
* Deliver responsive, high-quality technical support to end users across office and jobsite locations, maintaining exceptional customer service standards
* Triage and resolve complex technical issues efficiently, documenting root causes and solutions to build institutional knowledge
* Deploy, configure, and manage Windows endpoints including laptops, desktops, and standard business software across multiple locations
* Provide expert support for Microsoft 365 suite including Outlook, Teams, SharePoint, and OneDrive synchronization
* Manage iOS and Android mobile device support, troubleshooting connectivity and application issues
* Maintain disciplined ticket management practices with clear communication of ETAs, progress updates, and resolution steps
* Diagnose and resolve basic networking issues including DHCP, DNS, VPN, and VLAN configurations, escalating complex issues appropriately
* Travel regularly to construction jobsites to provide on-site white-glove support and configure networking equipment
* Monitor common technical issues proactively and drive projects through to completion with minimal supervision
* Collaborate with field leadership to understand business needs and deliver technology solutions that enhance productivity
REQUIREMENTS:
* Strong foundation in networking fundamentals: DHCP, DNS, VPN, VLANs, and IP addressing
* Hands-on experience supporting Microsoft 365, SharePoint, and OneDrive in enterprise environments
* Proven ability managing and troubleshooting both iOS and Android mobile devices
* Demonstrated Windows administration skills including software deployment and system configuration
* Exceptional written and verbal communication skills with a customer-service mindset
* Meticulous attention to detail and disciplined approach to ticket management and documentation
* Experience with Windows 10/11 endpoint management, imaging, auto-provisioning, and health monitoring
* Knowledge of identity and access management including SSO/MFA and
IT Field Engineer in dallas county at Unknown Company
This position is listed as full time and onsite.