Job Title
Onsite Availability in Customer Premises.
P1/ P2 Support during Off Business Hours.
Network Devices Administration/ Configuration/ Troubleshooting/ Upgradation (Cisco, Aruba, Firewall, Wireless Devices Etc.), Certificate Management, Network Device Lifecycle Management.
ISP Coordination’s (Data and Voice Circuit Issues/ Troubleshooting’s).
OEM/ Vendor (Cisco, Aruba, Infoblox, UPS Etc.) Coordination’s for Device Related Issues.
Network Device Racking / Stacking (H&F Support) in Data Centre.
Device Collection and Dispatching to Remote Locations.
Inventory Management.
Data Centre Management.
Remote Office Coordination’s for Network Device/ Data Centre Issues.
Basic Understanding on Network Security Devices (Firewall/ Checkpoint).
Excellent Verbal and Written Communication.
Basic Knowledge of ITIL Process.
Basic Understanding of Ticketing Tool (ServiceNow).