The Information Technology Director will have an integral role providing user support,customer service and implementation of IT platforms companywide while leading and collaborating with their direct team.
Travel is required nationwide
THIS POSITION IS AN ONSITE POSITION-NOT REMOTE
Tasks and Responsibilities
Ability to adapt to changing priorities
Maintain a solution focused mindset
Establish SOP's for the department
Prior experience leading teams
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Respond to customer queries by phone and email
Create step-by-step training material with screenshots for clients
Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
Document internal procedures
Maintain daily performance of computer systems
Ask educated questions and listen to customers to determine root cause of issues
Work through the problem-solving process with customers, empowering them to do the same in the future
Run diagnostic problems to resolve problems
Clean up computers
Train incoming staff on company equipment
Report significant and recurring issues to the tier-2 support team
Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting
Position Requirements
- 10 years of experience leading teams within Information Technology
- Bachelors Degree in Information Technology
- Masters Degree preferred
- Travel is required Nationwide
- Prior experience creating SOP's
- A+ Certification, Security, and or networking certification required
- Knowledge of computer operating systems, hardware and software.
- Analytical thinking skills. knowledge of engineering science and technology.
- Proficiency in IT helpdesk software
- Exceptional ability to provide technical support and resolve queries.
- Ability to determine IT needs and train end-users.
Location ES Management - Corporate
Full-Time/Part-Time Full-Time
Shift Various Shifts
Exempt/Non-Exempt Exempt
Pay scale
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
#J-18808-Ljbffr