IT Director

Company Description

WD is building the infrastructure behind the AI-driven data economy.

As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in.

We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.

This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today.

We’re looking for people who want to build, solve, and operate at that level.

Join us and let’s shape the future of data.

Job Description

The Director, Process Intelligence & Business Transformation , leads Western Digital's enterprise process intelligence program, owning the object-centric Process Mining capability (Celonis OCPM) that serves as the analytical engine for identifying, diagnosing, and prioritizing process improvement opportunities across WD's core business operations.

This role is the primary bridge between raw transactional data and actionable re-engineering initiatives — surfacing process inefficiencies, conformance gaps, and automation candidates across Oracle Fusion Cloud-based processes spanning the full enterprise process taxonomy, including Source-to-Pay, Order-to-Cash, Record-to-Report, Plan-to-Fulfill, Concept-to-Offer, Offer-to-Plan, and Lead-to-Order.

The role institutionalizes the capability: it stands up and operates the Process Mining Center of Excellence, governs the shared object-centric data model as an enterprise asset, builds and sustains a business relay network across value streams, and maintains evidence-based process documentation anchored on mined baselines and explicit targets.

This leader operates at the intersection of data, process, technology, and AI, translating complex object-centric process analysis into prioritized, investment-ready transformation opportunities with a defined handover to executing owners, and co-driving the adoption of AI-enabled process intelligence at scale.

Excellence in delivery and the development of IT/BSG resources into full process mining proficiency is a standing objective shared with the Sr. Director, Business Program Architecture.

Responsibilities

• Center of Excellence & Operating Model — Stand up and operate the Process Mining Center of Excellence: charter, named roles, decision rights matrix, steering-group cadence, prioritization board, and business-unit engagement contracts.
• Center of Excellence & Operating Model — Define and publish the candidate prioritization framework with value and feasibility criteria, QCD evidence-based scoring, and heat maps to ensure processes enter the program by transparent criteria.
• Process Mining & Analytics — Own and scale WD's object-centric Process Mining program on Celonis as the primary diagnostic engine for enterprise process health.
• Process Mining & Analytics — Act as design authority for the enterprise object-centric data model (OCDM): modeling standards, extension policy, object type ownership, change review gates, model catalog, and data footprint/license consumption control.
• Process Mining & Analytics — Establish and maintain automated data pipelines from Oracle Fusion and other sources to the process mining platform, ensuring data fidelity and refresh cadence SLAs.
• Process Mining & Analytics — Design and govern end-to-end process mining data models across source systems, integrating event logs from modules including SCM, Procurement, Financials, and Order Management.
• Process Mining & Analytics — Build and maintain a library of PQL-based KPIs, conformance checks, and variant analyses across all in-scope processes.
• Process Mining & Analytics — Translate process graph outputs into clearly packaged, investment-ready findings for business unit-led prioritization, including realization measurement.
• Process Mining & Analytics — Scope and lead the Task Mining capability as a complementary lens on task-level effort and automation candidates.
• Evidence-Based Process Documentation & Modeling — Own mined process baselines, refined with business relays and exported as BPMN into the enterprise architecture repository.
• Evidence-Based Process Documentation & Modeling — Define target process models with expected QCD values, validated in process simulation (digital twin) before commitment, and maintain conformance charters.
• Evidence-Based Process Documentation & Modeling — Align BPMN conventions between the repository and mining platform, with baselines and targets under version control.
• Evidence-Based Process Documentation & Modeling — Develop team proficiency in BPMN 2.0 as a core capability.
• Process Re-Engineering & Optimization — Lead cross-functional process re-engineering initiatives from current-state through future-state design and implementation.
• Process Re-Engineering & Optimization — Apply BPMN 2.0, Lean, Six Sigma, and Design Thinking to redesign processes that eliminate waste, reduce cycle time, and improve control compliance.
• Process Re-Engineering & Optimization — Drive standardization of process designs across units and geographies to reduce variants and complexity.
• AI-Enabled Process Intelligence & Automation — Drive adoption of AI capabilities at scale: guided analysis for business users, agent integrations, and orchestration for automated and human-in-the-loop interventions.
• AI-Enabled Process Intelligence & Automation — Contribute to architectural decisions on the relationship between Celonis Process Intelligence Graph and the Enterprise Knowledge Graph (EKG).
• AI-Enabled Process Intelligence & Automation — Maintain a continuous technology watch on platform evolution and report consumption trends against license models.
• Measurement & Value Realization — Freeze baseline KPI values and track performance against targets.
• Measurement & Value Realization — Track realized value per opportunity and publish value scorecards to steering committees.
• Measurement & Value Realization — Track adoption of process mining and task mining capabilities.
• Stakeholder Engagement & Change Management — Advise functional leaders on process health and improvement opportunities.
• Stakeholder Engagement & Change Management — Build and lead a team of process mining analysts, process architects, and transformation program managers within the CoE.
• Stakeholder Engagement & Change Management — Develop IT/BSG relays and analysts to full proficiency and maintain excellence in delivery.
• Stakeholder Engagement & Change Management — Define and operate a tiered training curriculum mapped to Celonis Academy certifications and program-specific modules.
• Stakeholder Engagement & Change Management — Drive change management strategies including communication, training, and adoption measurement.
• Stakeholder Engagement & Change Management — Package and present process mining findings in executive-ready formats for Finance and leadership.

Qualifications

REQUIRED

• Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA preferred
• 10+ years in business transformation, process excellence, or consulting; 5+ years in a people leadership role
• Hands-on experience with Celonis, UiPath Process Mining, SAP Signavio, or equivalent; ability to author data models and analytical queries
• Proficiency in SQL/PQL; experience with cloud data platforms (AWS, Snowflake, or similar) and large-scale transactional datasets
• Lean Six Sigma (Green Belt minimum, Black Belt preferred), BPMN 2.0, PMP certification
• Demonstrated ability to build teams, influence across matrixed organizations, and deliver outcomes without direct budget authority

PREFERRED

• Experience in the technology hardware, semiconductor, or data storage industry
• Knowledge of Oracle Fusion Cloud (Procurement, SCM, Financials, Order Management) or equivalent ERP experience
• Track record of delivering measurable process improvement outcomes at enterprise scale

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on protected characteristics. Our policies and poster information are available as part of this listing.

Western Digital is committed to offering accommodations for applicants. Please contact us at to advise us of your accommodation request. Include the job title and requisition number in your email.

Based on our experience, the application deadline is 10/16/2026, with the right to close early if a suitable candidate is found.

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Compensation & Benefits Details

• An employee’s pay position within the salary range may be based on qualifications, experience, location, and business needs.
• The salary range is indicative and may be adjusted; applicable for roles in CA, CO, NY, or remote positions in those states.
• If non-exempt, overtime pay and potential shift differential may apply.
• You may be eligible for annual incentive plans and, where applicable, long-term incentives, subject to plan terms.
• We offer a comprehensive benefits package including health, dental, vision, life and disability coverage, savings plans, EAP, tuition reimbursement, and more.
• Note: Compensation is earned and vested as per policy; some details are discretionary and may change.

Notice To Candidates: WD will never request payment as a condition for applying or receiving an offer. If you encounter such requests, report to WD Ethics Helpline or email