IT Director, Quality Engineering & Process Engineering
Location: Dallas, TX or Akron, OH (Hybrid)
Position Summary
We’re seeking a visionary leader to drive enterprise-wide quality and performance engineering transformation via Generative AI and Automation. This role ensures scalable, reliable platforms and fosters a culture of engineering excellence. The QE & PE Director will drive improvements in quality, performance, productivity, and speed across all software and systems, ensuring best-in-class customer experiences and operational excellence.
Responsibilities
- Define and execute a strategic QA and PE roadmap aligned with business objectives for eCommerce, store, and corporate IT systems.
- Drive AI-enabled testing practices for predictive defect detection, intelligent test case generation, agentic testing, and root cause analysis.
- Establish frameworks to reduce production defect leakage and improve release quality.
- Scale test automation coverage across functional, integration, regression, and performance layers.
- Implement shift-left testing and continuous quality practices within CI/CD pipelines.
- Develop a comprehensive performance engineering approach, including load, stress, scalability, and resilience testing.
- Integrate performance monitoring and predictive analytics for proactive issue resolution.
- Define and track KPIs for quality, automation coverage, performance benchmarks, and production defect rates.
- Build and mentor a high‑performing QA/PE team, fostering innovation and continuous improvement.
- Collaborate with engineering, product, and business stakeholders to ensure alignment and transparency.
Position Qualifications
- 10+ years of experience in QA and Performance Engineering, with at least 5 years in leadership roles.
- Proven expertise in test automation frameworks, performance testing tools, and AI‑driven QA solutions.
- Proven experience implementing Gen AI and automation in testing environments.
- Strong understanding of eCommerce platforms, IT applications, and cloud environments.
- Experience with CI/CD pipelines, microservices architecture, and observability tools.
Benefits & Perks
- Competitive healthcare, dental & vision insurance
- 401(k) matching after one year of employment
- Generous time off + company holidays
- Merchandise discount
- Learning & Development programs