IT Desktop Support Technician IIIThe IT Desktop Support Technician III provides hands-on technical support, manages IT assets, and supports onboarding, offboarding, and day-to-day technology needs for onsite and remote employees.We're Looking For Someone Who:Has a high school diploma or equivalent experienceHas 2-5 years of related IT support experienceHas advanced experience with Windows, macOS, and enterprise IT environmentsHas experience supporting Active Directory, Entra ID, and Office 365 environmentsCan troubleshoot hardware, software, operating systems, and peripheral equipmentCan plan and prioritize their workload with minimal supervisionProvides excellent customer service and communicates effectively with usersCan create training materials, procedures, and user guidanceHas a strong understanding of desktop and laptop deployments, hardware, and software configurationWhat You'll Do:Provide hands-on technical support for onsite and remote employeesSet up and configure computers, software, operating systems, cables, and peripheralsDeploy desktop and laptop systems, including hardware and software configurationInstall, troubleshoot, and perform minor repairs on hardware, software, and peripheral equipmentDiagnose and resolve technical issues using user feedback, technical manuals, and computer diagnosticsSupport onboarding and offboarding activities for employeesMaintain accurate records of support tickets, technical issues, resolutions, and installation activitiesProvide regular updates on ticket status, open issues, and ongoing projectsEscalate major hardware, software, or product issues to vendors or appropriate techniciansRecommend hardware and software solutions for the organizationDevelop training materials and procedures or train users on proper hardware and software useSupport system stability, security, scalability, and ongoing IT projectsIdentify opportunities to improve IT operations and the employee technology experienceWhy You'll Love Working Here:Weekly payPaid sick leaveHealth, vision, dental, pet insurance, and more
IT Desktop Support Technician III in san clemente at Unknown Company
This position is listed as full time and able to be worked remotely.