IT Desktop SupportOur client, a business manufacturing and supply company, is looking for an IT Desktop Support for their Fairport, NY location.Responsibilities:Familiarity with Active DirectoryLimited support for corporate mobile devicesFamiliarity with cloud applications (Microsoft and 3rd party)Troubleshooting Cisco VPN connectivityRemediating/minimizing malicious code and computer virusesRemote connection/utilizationImaging and deploying PCs for end usersAsset lifecycle management skillsVarious browser support (IE, Chrome, Safari, etc.)Installation/configuration of various software packagesInstallation/configuration of Security SoftwarePrinter/driver troubleshooting & installationIPT based Telephony Device ManagementServiceNow (ticket management) utilizationDeployment, configuration, and support of standard IP telephonyHardware ordering and inventory managementLimited support for Mac OS and hardwareDocumentation (records) managementOn-boarding (Training) of new hiresConference room supportVendor engagement (as needed)Project interaction/participationCustomer scheduling/follow-upsEnd user equipment moves (disconnect/reconnect)Cross-team interaction and collaborationStandard device imaging via USB/PXE server(s)Smart-Hands tasks/functions to physically assist other IT teamsWorks across the media team, corporate events, and IT for meeting support and problem resolution.Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.Troubleshoots issues and engaging/assigning to the correct Team/Assignment GroupKnowledge of conference room audio and display devicesSmart Hands: (note: Some sites have a dedicated network team to perform some of the duties below)IT hardware installationsClient IT supported equipment component removal and installationPower cycling IT Equipment •Onsite/offsite technical assistance and troubleshootingProviding remote console accessEscort IT Vendors for other IT Teams (where permitted)Procurement of IT goods and servicesReceiving/shipping of IT goodsEnsures discreet handling of all business and maintains the highest level of confidentialityPrioritizes duties and works on several tasks simultaneouslyDemonstrates flexibility and willingness to change priorities at a moment's noticeRequirements:Associate degree (preferred), minimum is HS Diploma or GED with relevant experienceAt least 1- 3 years Hardware Experience (beyond imaging/deployment)CompTIA IT FundamentalsCompTIA A+CompTIA Cloud+CompTIA Mobility+CompTIA Network+Why Should You Apply?Health BenefitsReferral ProgramExcellent growth and advancement opportunitiesAs an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.