IT|Delivery Management - Project Manager II

Onshore Program ManagerExpectations from this role: Proficiency: Perform end-to-end management of a single or portfolio of projects with TCV 500K - $1Mn in deliverables based or outcome-based model, by delivering the agreed scope, within the agreed timelines and cost. Fully ensuring the success and acceptance criteria of the project are met and customer satisfaction is enhanced.Outcomes:Identify key stakeholders to ensure establishing and maintaining positive business relationships among stakeholders (internal or external)Maintain regular communication with customer / partner / supplier; addressing needs through empathy with their environmentDefine activities, responsibilities, critical milestones, resources, skills needs, interfaces and budget. Optimize costs and time utilization, minimize waste and deliver projects on time, and budget as per the contract and agreed scope, with a high quality result.Anticipate all possible risks and manage them by applying the suitable risk management strategy; developing contingency plans.Define and implement the governance model as per the project needsPlan and implement metrics driven management model and quantitatively assess the project healthOrchestrate projects to develop or implement new, internal or externally defined processes to meet identified business needs.Effective implementation of software delivery methodologies and instil customer's confidenceBuild, manage and nurture high performing teams, providing individual and team mentoring, ensuring high levels of team engagement, and developing capabilities within team, ensuring seamless communication and resolving conflictsTypical performance measures:Sprint velocity/team productivityPlanned schedule vs actualPlanned effort vs actualPlanned cost vs actualRetentionRequirement stability and effectiveness of scope change managementProduct quality (rework effort, defect density, defect leakage in various phases and number of rejected defects)Risk management indexAdoption of reusable components and artefactsCustomer satisfactionTeam satisfactionPerformance Areas:Scope ManagementConduct requirements analysis, requirements elicitation, scope control, and scope prioritization based on customer needs and scope change managementDrive the creation of common standards such as design documents, traceability matrix, bridge documents, analysis methodologies and solution artefactsPartner with the customer to define their requirements / elicit requirements from solution envisioning workshopManage customers expectations by pre- planning deliverables like wireframes, prototypes, demos, MVPs etcConduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritizationEstimation and Resource PlanningConsolidate estimates at a solution level, evaluate risks and validate estimates from a technical standpoint, assumptions, and defining scope and boundariesReview, validate and negotiate estimates across service linesConduct resource planning (pyramid, people development) at a project level based on project requirementsConduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loadingIdentify the different roles and skills for each role, considering the constraints, pre-requisites and other project specific KPIsProject/ Schedule ManagementIdentify and plan the end-end activities required to meet the project acceptance criteria Plan and manage multiple small/ medium size projects/ modules as defined within USTIdentify risks and mitigation strategies and implement the same to manage simple, small or medium size projects/ modulesAnticipate items that cause schedule delays, schedule dependencies and manage them following the proper risk management planIdentify options to fast track the schedule and plans to implement the sameEstimate the work, plan and track the activities closely and report the progress on a regular basisRisk/Issue managementProactively identify any dependencies that might impact the project KPIs, facilitate agreement with dependency owners and closely track them on the planIdentify and closely track the risks in the project and follow escalation pathDocument the risks and issues in the project, communicate them to all relevant stakeholders and closely track the impactStakeholder ManagementIdentify the internal and external stakeholders on the projectDefine the RACIA chart and communicate the roles/responsibilities to the stakeholdersDefine the communication plan and implement the sameEnsures that stakeholder needs, concerns or complaints are understood and addressedTest and Defect ManagementEnsure the test approach is defined and agreed for the projectSupport system integration testing (functional / technical)Review/mentor team during test executionSupport defining the test strategy and scenariosUnderstand the business impact of defectsPrioritize the defects based on their criticality and severityParticipate in defect triage meetingsIdentify and analyse root cause of defectsInterpret the resultsConfiguration ManagementEnsure and drive the process within the scope of the projectProvide information / articulate / demonstrate work during configuration audits and implement corrective actionSoftware Development Process Tools & TechniquesDefine/adopt the right tooling strategy for the projectIndependently guide the team to develop efficient and high-quality work productsMeet project goals, ensure process compliance and mentor the teamGovernanceCreate continuous quality improvement planDefine QA processes / planTailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processesIdentify root causes and implement necessary preventive/corrective actions to proactively address challenges that might impact project KPIsDomain / Industry KnowledgeGuide team members to conduct research to keep abreast of the key business environment and competitive landscapeUnderstand how the proposed solution meets client requirementsIdentify the key industry parameters to achieve market sensingTechnology ConceptsUnderstand customer's technology landscapeMap business requirements to technology requirementsSet expectations with the customerLeverage that knowledge in day-to-day work or upgrading skills of the teamProvide inputs on potential areas of opportunity for UST Profitability ManagementAnalyse profitability for projectCreate profitability sheet based on resource planModify parameters in the profitability sheet and identify impact on marginsCarry out basic deal pricingApply project principles for improving the project profitabilityPricing & Licensing ModelsDefine the pricing models for medium complex projectsConduct estimation for "complex" projects viz.

FP / value-based pricing, etc.Understand pricing strategies and business models of relevant products, solutions or associated servicesKnowledge Management (KM)Establish a KM plan and platform that can be leveraged by new joiners to the projectEstablish a platform to enable knowledge sharing among the project team membersEnsure that the learnings from the project are contributed to the KM repositoryEnsure that the organization level KM Platforms (platform and content) is enabled for consumption by the projectAccount Management Processes and ToolsComply with account management activities and drive towards the account management KPIs relevant for the projectAbility to write contracts in a language mitigating potential risksCollaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas, automation, etcSolution StructuringPresent the proposed solution to the customer highlighting the solution benefits and road map to achieveUnderstand the end in mind and define