IT Coordinator

IT CoordinatorDetermined to end Veteran suicide, K9s For Warriors is the leading nonprofit organization providing Service Dogs to military Veterans nationwide suffering from PTSD, traumatic brain injury, and/or military sexual trauma — at no financial cost to the Veteran. Founded in 2011 as a 501(c)(3) nonprofit organization, K9s For Warriors is committed to saving lives at both ends of the leash by primarily rescuing dogs and pairing them with Veterans in need. In order to continue the great work we're doing, we're looking to add an IT Coordinator to our amazing team!Role and ResponsibilitiesThe Information Technology Coordinator serves as the primary lead on any software deployment projects, aligning department goals with technology needs, and vetting solutions to ensure mission support.

The IT Coordinator also serves as the on-site contact for staff technology needs, including computer setup, troubleshooting, equipment deployment and relaying issues to our Managed Service Provider; and provides basic user management Salesforce administration. The ideal candidate is service-oriented, organized, and passionate about leveraging technology to support the mission of the organization.Essential Functions and ResponsibilitiesSystem Deployment & Asset ManagementPrimary project lead to any new system deployments for the organization; tracks any contracts, renewals, and audits of current software usage; provides recommendations to the Director of Data & Strategy on mission critical needsTriage any system procurement requests, researches and vets the requested system, runs financial analysis to understand any stop gaps and find solutions that are organizationally suitable to make recommendations to the Director of Data & StrategyManage the inventory, tracking, and lifecycle of all organizational technology assets; assign computers and peripherals (monitors, keyboards, phones, headsets, etc.) as neededMaintain accurate records of equipment assignments, software licenses, and warrantiesRecommend equipment replacements and upgrades when appropriateEnd-User Support & Technical AssistanceServe as the first point of contact for staff technology requests and troubleshooting on-site technical issues, then triage issues with our Managed Service Provider or applicable vendorCoordinate hardware repairs and warranty service with vendors including but not limited to: Managed Service Provider, printers, etc.Salesforce Administration SupportPerform basic Salesforce administrative functions including user account creation, modification, deactivation, and assigning permission sets; help maintain data integrity and support reporting needs across the organizationTraining & DocumentationSupport the learning and knowledge of IT best practices within the organization in collaboration with our Managed Service Provider to ensure staff knows K9s processes, procedures, and continues to operate IT in a safe and effective mannerEnsure compliance of annual cybersecurity training and other K9s' IT best practicesOther DutiesPerform other projects as assigned by the Director of Data & Strategy and/or the Chief Operating & Information OfficerAbility to go up and down a ladderAbility to carry up to 50 poundsQualifications and Education RequirementsAssociate's degree in Information Technology, Computer Science, or a related field, or equivalent work experienceMinimum of 2 years of hands-on IT support experienceExperience supporting Microsoft Windows environments and Microsoft 365Experience working with computer hardware, mobile devices, printers, and networking equipmentExperience managing technology assets and equipment inventoriesPreferred SkillsSalesforce Administrator experienceKnowledge of cybersecurity best practicesCore CompetenciesIntegrityAttention to DetailCustomer ServiceProblem AnalysisResults OrientedMonday- Friday