IT Controls And Application Support ManagerOversight of technical operations, vendor management, and strategic coordination related to IT controls and application support.Responsibilities:-Has exposure to different pieces, once being technical piece and vendor management-Understanding the budget-Spend Coordination-Understand and execute spend entry processes in FR3, Guided Buy and Coupa-Monitor spend progress for the division-Coordinate with procurement team for spend entry-Create efficient and transparent process for Spend coordinationTechnical Skills Required:-Liaison / Coordination Contact-General support oversight with customer focus on availability communications, focus on ensuring prompt support engagement for ALL issues, esp. Sev2/Sev1 issues.-Oversee software upgrades process esp. disruption communications-Understand structure and ensure general availability requirements of A2A Infrastructure-Maintain general awareness of A2A business applications, esp.
availability-Monitor process for operational vendor team engagement-Learn all ticket content for all varieties of support issues-Problem Ticket monitoring, primarily watch for high impact problems. incl. mis-assigned, repeat problem elimination, most importantly ensure prompt attention to outages/service disruption-Change Ticket monitoring, oversee well-formed ticket entry and customer comms/engagement-Incident Ticket monitoring for high impact Incidents-Support Process oversight-Monitor for process improvement opportunities-Oversee infrastructure maintenance scheduling-Monitor Mission Critical Dedicated P1 Bridge chat-Seek Process improvement opportunities-Seek Automation opportunities-Seek self-service opportunitiesSoft Skills Required:Excellent communication skillsIndependent workerTeam playerSelf accountability.Education & Experience Required:Bachelors Degree with at least 8 years experience in this technical capacity.Masters degree with at least 5 years experience in this technical capacity.