IT Business Systems AnalystThe Conversational AI Business Analyst will work closely with business stakeholders, product owners, and development teams to define requirements and support the delivery of AI-powered customer experience solutions, including chatbots, virtual assistants, generative AI, and contact center automation.Key Responsibilities:Gather, document, and translate business requirements into user stories and acceptance criteria.Collaborate with business and technical teams to design conversational AI solutions and customer journeys.Support Agile delivery, backlog refinement, sprint planning, and release activities.Identify and manage dependencies, risks, and requirement gaps.Partner with testing teams to validate solutions through SIT, UAT, and production readiness.Analyze AI performance and identify opportunities to improve customer experience and automation.Qualifications:3+ years of Business Analyst experience in technology or digital transformation.Experience with Agile methodologies, Jira, and requirements management.Strong analytical, communication, and stakeholder management skills.Familiarity with Conversational AI, generative AI, chatbots, or contact center technologies preferred.Experience with Salesforce, Amazon Connect, or API integrations is a plus.NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
IT Business Systems Analyst in miami at Unknown Company
This position is listed as full time and onsite.