Providing essential support during the ramp period, the fully remote IT Business Support Liaison will manage site-level systems communication, administer multi-factor authentication, and offer troubleshooting assistance to agents and representatives.
Key responsibilities
- Act as the site-level systems and ID contact between Sagility and the client
- Administer multi-factor authentication to the client network
- Provide troubleshooting assistance and coordinate Agent/Representative ID tracking and issuance
Required qualifications
- Experience in IT service and support management
- Knowledge of contact center processes and support
- Strong project management skills with a sense of urgency
- Ability to analyze issues and determine root causes quickly
- Intermediate to advanced understanding of Microsoft Office, particularly Excel