Providing essential support during the ramp period, the fully remote IT Business Support Liaison will manage site-level systems communication, administer multi-factor authentication, and offer troubleshooting assistance to agents and representatives. Key responsibilities Act as the site-level systems and ID contact between Sagility and the client Administer multi-factor authentication to the client network Provide troubleshooting assistance and coordinate Agent/Representative ID tracking and issuance Required qualifications Experience in IT service and support management Knowledge of contact center processes and support Strong project management skills with a sense of urgency Ability to analyze issues and determine root causes quickly Intermediate to advanced understanding of Microsoft Office, particularly Excel