Providing essential support during the ramp period, the fully remote IT Business Support Liaison will manage site-level systems communication, administer multi-factor authentication, and offer troubleshooting assistance to agents and representatives. Key responsibilities Act as the site-level systems and ID contact between Sagility and the client Administer multi-factor authentication to the client network Provide troubleshooting assistance and coordinate Agent/Representative ID tracking and issuance Required qualifications Experience in IT service and support management Knowledge of contact center processes and support Strong project management skills with a sense of urgency Ability to analyze issues and determine root causes quickly Intermediate to advanced understanding of Microsoft Office, particularly Excel
IT Business Support Liaison in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.