IT Business Relationship Director

To ensure IT service delivery aligns with operational needs across the Americas, the full-time IT Business Relationship Director will manage relationships with program leadership, translate business needs into IT priorities, and oversee escalations while working remotely. Key Responsibilities: Serve as the senior IT partner to RAI and CRRD program leadership, providing strategic guidance on IT service delivery and emerging risks Own escalation pathways for issues between helpdesk and engineering teams, ensuring timely resolution and communication Monitor service delivery performance and key performance indicators, identifying patterns for problem management review Required Qualifications: 6-8 years in a relationship management or program/operations role, preferably in humanitarian or nonprofit environments Working knowledge of the IT service and technology lifecycle, with the ability to engage with technical teams Familiarity with IT best-practice frameworks such as ITIL or Agile/Scrum Experience translating operational needs into technical priorities and tracking performance metrics Spanish language proficiency is preferred