IT Business Lead Analyst

Job ID: Posted: Location: Tampa, Florida, United StatesSalary: $103,920.00 - $155,880.00Category: Technology, Technology Business Analysis, ProfessionalCompany: CitiThe IT Business Lead Analyst is a senior-level position and will be part of the Citi’s Third-Party Source to Pay Technology team managing and implementing all core and strategic platforms and automation initiatives in the Staffing Office and Supply Chain domain. The person will be responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. This role will work closely with both the business and technology teams for the implementation and support of strategic corporate SaaS platforms and middleware integration layers.Responsibilities:Responsible for the implementation and support of strategic corporate SaaS platforms (SAP Fieldglass, SAP Concur) and Middleware integration layer.Manage external vendor relationship to ensure compliance to Citi’s Information Security and Data Management policies and controls.Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projectsIdentify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environmentConsult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectivesPerform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow.Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standardsProvide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisionsSupervise day-to-day staff management issues, including resource management, work allocation, mentoring/coaching and other duties and functions as assignedActs as SME to senior stakeholders and /or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Recommended Qualifications: 6-10 years of experienceProficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysisExcellent analytical and problem-solving skillsExhibit strong communications and interpersonal skillsExperience with all phases of Software Development Life CycleComprehensive knowledge of the principles of business analysisEducation:Bachelor's degree/University degree or equivalent experienceMaster's degree preferredThis job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required.Experience implementing and managing SaaS platforms like SAP Fieldglass, SAP Concur.Experience utilizing AI / Gen AI tools & technologies to solve complex business problems. Exposure to Gen‑AI concepts including:Large Language Models (LLMs) and transformer‑based systemsPrompt engineering and basic agent workflowsVector search and retrieval conceptsFamiliarity with Gen‑AI frameworks/tools such as LangChain, LangGraph, MLflow, or workflow orchestration tools (e.g., n8n) (hands‑on experience preferred, but deep ML expertise not mandatory)------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Business Analysis / Client Services------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Tampa Florida United States------------------------------------------------------Primary Location Full Time Salary Range:$103,920.00 - $155,880.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Anticipated Posting Close Date:Oct 02, 2026------------------------------------------------------Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening.

Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.Illinois residents – AI Notice and Right------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.