IT Business AnalystResponsible for supporting existing applications, testing, ensuring applications meet the business requirements, and identifying and communicating issues with the software development team. The IT Business Analyst will lead technical projects and programs that will interpret, affect, and implement management and operational policies and affect IT and business operations. Assignments will span all levels of duration, budget, complexity, and risk.Company employees, executive leadership, senior client leadership, mariners, industry associations, and third party vendorsJob Responsibilities, Required Knowledge, SkillsAbility to continuously communicate effectively and professionallyAbility to maintain confidentiality in all matters and areas of the organizationAbility to manage multiple demands simultaneously while maintaining service standardsAbility to understand and execute complex oral and written instructionsAbility to work independently with minimal or no guidanceAdhere to all company policies and proceduresCreate and maintain requirements traceability matricesCreate technical documentation and evaluate existing documentation for completeness and accuracyDevelop, document, and maintain test scripts/cases, plans, and procedures for the assigned softwareEncourage data-driven decision-making in the delivery of projectsEnsure implementation of new or changed functionality meets all defined needs and does not result in negative side effectsEnsure that projects and applications are adopted by the relevant teamsEnsure that projects meet requirements and goals and fulfill end-user requirementsEstablish strong working relationships across the businessExcellent written and verbal communication skillsExecute testing of the various builds, including integration, functional, regression testing, and performance testsIdentify and resolve system issuesIdentify, troubleshoot, and resolve customer issuesInteract with multiple teams for testing and understanding business requirementsInterpersonal skills include self-awareness and the ability to deal professionally with others, and always make professional judgmentsIsolate, replicate, document, and communicate issues as they ariseMaintain confidentiality regarding the information being processed, stored, or accessedManage various projects concurrentlyMust be a team player and support the mission, vision, and goals of G&H Towing and the departmentMust be service-oriented and customer-centric to all internal and external customersProven ability to troubleshoot, test resolutions, and escalate common issuesProven analytical and problem-solving skillsStrong communication, organizational, analytical, time management, problem-solving, and planning skillsTranslate user requirements into system requirements and functional design specifications.Work closely with business leaders and technical teams to ensure that requirements are clear and complete, implement solutions that meet requirements, and ensure that test scripts are complete and will fully test the applicationEducation & ExperienceA High school diploma or GED is required; an advanced degree in a technical or business field is preferred; extensive experience may be considered in lieu of educationA minimum of three (3) years of direct experience in information technology, data analysis, or project managementAbility to adjust priorities and execute tasks in a high-pressure environmentAbility to investigate and analyze information to draw conclusionsAbility to plan, implement, test, and troubleshoot softwareAttention to detail and problem-solving skillsExcellent interpersonal skillsExperience in business process analysis, requirements definition, and documentation, and proven competency in delivering high-quality solutionsProven ability to adapt to new systems quicklyRequires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search enginesRequired Licensure & CertificationsRequires an active and valid driver's licenseWorking ConditionsWork hours will be assigned based on business needs; however, work hours will typically be Monday-Friday from 8:00 am to 5:00 pm.
By request from the department manager or department director. Work hours may include irregular hours to assist in completing special tasks or assignmentsOut-of-regional travel may be required to attend training, seminars, or work-related eventsWork will be performed in the office or remote setting if the job can support remote work and is approved by the department manager, department director, or executiveSpecial ProjectsAssist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department managerCompletion of other duties as assigned by the department manager, as it relates to the program and positionBehavioral CompetenciesTime ManagementCandidate is comfortable with goal setting and working in a team settingExcellent time management skills and ability to multitask and prioritize workTeamworkCandidate is autonomous, self-motivated to complete work-related tasks and solve problems, reliable, customer service oriented, and intrinsically driven to collaborate with and help the organization achieve the overall department visions and goalsCandidate should be comfortable working autonomously and as a team, while always maintaining professionalismCandidate understands the urgency of ensuring business continuity and will set and manage reasonable expectations for stakeholders regarding the resolution of issues.ListeningCandidate must be able to understand and act upon verbal direction or explanation of support needsResourcefulnessCandidate will not hesitate to share creative or innovative ideas that will yield efficiency or provide a resolution to needs or problems.Candidate will be proactive, working cross-functionally as needed to provide answers and solutionsEssential Job-Related Physical & Mental RequirementsPhysical:Ability to ascend and descend stairsAbility to bend, twist, kneel, stoop, and or reach for itemsAbility to detect and write effectivelyAbility to handle objectsAbility to have visual acuity to operate a motor vehicle and observe objects within the work settingAbility to hear with or without aidAbility to move around within an office setting and or other locations as neededAbility to operate office equipmentAbility to push, pull, and or squatAbility to remain in a stationary position for long periodsAbility to transport, adjust, and or move items up to 25 lbsAbility to have visual acuity to operate a motor vehicle and observe objects within the work settingMental:Ability to accept constructive criticismAbility to anticipate needsAbility to cultivate a positive working environmentAbility to express oneself clearly and effectively, orally and in writing, and use ethical and professional judgmentAbility to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public, including providing professional courtesy, tact, decision-making skills, prompt responsiveness, efficiency, and courteous customer service and assistance to allAbility to maintain regular attendanceAbility to meet deadlinesAbility to be professional and use professional judgment 100% of the timeAbility to multitask and plan time efficiently 100% of the timeAbility to perform job description and duties with minor supervisionAbility to reason and analyze effectivelyAbility to solve practical problems as they relate to the positionAbility to understand, communicate