Onsite
Full Time Technical Support & Administration
What you will be doing:
Run corporate webcasts and provide support for UC technologies such as Webex, Microsoft Teams and Cisco video conferencing.
Provide support to UC engineers for telecom projects, perform statistical analysis, analyze datasets and generate reports.
Organization
Planning, executing, tracking multiple meetings.
Ability to keep up to date on virtual event technology.
Liaison between facilities, booking team.
Coordinating webcast production.
Scheduling, booking, planning events, conduct dry‑runs, pre‑production and post‑production.
Attend meetings with stakeholders to identify issues and make recommendations.
Technical skills
Working knowledge of supporting meeting platforms such as Microsoft Teams, Webex, Zoom, etc.
Experience with events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Center, vMix, Pearl 2, IBM Ustream, and Web Premiere Pro.
Provide expert conference‑room AV support, including troubleshooting and resolving technical issues promptly and effectively.
Demonstrate proficiency in working with and supporting Cisco video‑conferencing equipment, ensuring seamless and high‑quality video conferencing.
Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities.
Assist in troubleshooting Microsoft Teams meetings, offering guidance and solutions to ensure successful virtual collaborations.
Deliver IT AV support for large‑group meetings and events, ensuring smooth operation and technical assistance as needed.
Maintain accurate records of AV equipment inventory, configurations, and maintenance activities.
What we need to see:
Minimum 3 years of experience in AV/telecom support technician.
Minimum bachelor’s degree in computer science, engineering or related discipline.
Experience using collaboration and conferencing tools such as Cisco Webex and Microsoft Teams.
Experience with Vyopta, Pexip CVI, Magic Info, Novisign, Cisco TMS and Expressway is a plus.
This is imp.
Technical, analytical, and presentation skills with a high degree of self‑motivation and can‑do attitude and strong MS office skills.
Ability to work in a dynamic environment and adhere to tight deadlines.
Resilient and result‑driven to meet the required deadlines.
Strong communication and interpersonal skills (verbal and written).