IT Assets And Procurement TechnicianLocation: Sears/Willis Tower, Chicago, IL and able to commute to Lisle, ILWe are seeking a proactive and customer-focused IT Assets and Procurement Technician to join our team. This role is ideal for a self-starter who thrives in dynamic environments and is passionate about delivering top-tier technical support to executive leadershipDay-to-Day Responsibilities:Deliver C-Suite, white glove support for executives and VIPs, ensuring seamless technology experiences.Troubleshoot and resolve hardware issues across laptops, desktops, and peripherals.Provide empathetic and patient customer service, maintaining professionalism in high-pressure situations.Utilize remote support tools and imaging systems (training provided).Manage and resolve IT service requests using ServiceNow or similar ticketing platforms.Collaborate with a diverse technical team, participating in weekly touchpoints and updates.Demonstrate strong situational awareness, adapting communication style to different audiences.Accept and apply constructive feedback from leadership to continuously improve service delivery.Top Requirements (Must-Haves):Proven experience providing white glove support to C-Suite executives and VIPs.Strong hardware troubleshooting skills and technical acumen.A self-starter with initiative and accountability.Experience with IT asset management and procurement workflows.Familiarity with enterprise imaging tools and remote desktop support.Prior use of ServiceNow or similar ITSM platforms.Excellent interpersonal and communication skills.Ability to work independently and as part of a team.Worked with a team size of 10 and able to navigate different personalities