Seeking a skilled IT Application Support Analyst (Level 3 Support) for a full-time remote position, responsible for providing expert technical support, troubleshooting complex application incidents, and ensuring application stability for US government clients. Key responsibilities Engage in the resolution of complex application incidents and assist with root cause analysis until issues are fully resolved Collaborate with Engineering, DevOps, and Product Owners to enhance digital platforms and onboard new clients Monitor systems for stability, manage alert notifications, and participate in shift and on-call rotations Required qualifications Minimum 2 years of experience in supporting Enterprise level applications in an advanced (L3) support capacity Bachelor's degree or applicable work experience from an accredited university Professional experience with multi-tier on-premises or cloud-based architectures and proficiency in major cloud service providers Deep understanding of IT service delivery principles, including Incident, Problem, and Change Management US Citizenship and eligibility/willingness to submit for a U.S. Government Security Clearance