ITIL Service Management SpecialistBachelor’s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts2-3 years’ experience in execution of core ITIL Service Management processes Experience working closely with service providers and delegating operational activities to them, as directed by a director or managerKnowledge of IT infrastructure components, trends and best practicesSolid skills with computers, operating systems and software (MS Office Suite, MS Project, and other IT applications) and ability to learn new technical concepts quicklyStrong skillset in working with ServiceNow platformExcellent analytical abilities, including process analysis and development, problem solving and root cause analysisStrong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skillsWilling to travel to the companies business unit or Service Provider locations, as needed2+ years’ experience in a support functionKnowledge of ITIL processes and metrics4+ years of IT experience in varying support functionsWorking experience with ITIL processes and metrics (ITIL v3 or v4 certification a plus)Demonstrated experience leading process improvementsExcellent written and verbal communicationUnderstands Project Management FundamentalsCan work independently in multiple functional domainsAdditional details: Looking for candidate strong in ServiceNow with a detailed ITIL background