Providing remote access management and software support, the full-time IT Analyst 1 will manage customer inquiries, troubleshoot user account issues, and ensure efficient service delivery across various communication channels. Key responsibilities Deliver efficient customer service via phone, email, and ticketing systems while addressing user needs promptly Support user account provisioning, maintenance, and troubleshooting within various applications, including password resets and Active Directory changes Document support activities accurately and escalate complex issues to appropriate teams for resolution Required qualifications One year of relevant experience in a customer service/support role Practical customer service skills, particularly in managing inquiries and delivering exceptional service Strong computer skills and organizational abilities Completion of an associate's degree in an IT field is desirable Experience with Active Directory and familiarity with Azure is a plus
IT Analyst 1 in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.