IS MANAGER - APPLICATIONS

IS Manager - Non‑Clinical Applications

Location: Chicago, IL, US, 60680

Job Summary

Provides leadership and operational oversight for the organization's non‑clinical application portfolio, including HRIS, ERP/Finance, payroll, M365, and related systems. Ensures system performance, data integrity, security, and alignment with business needs while leading a team responsible for support, configuration, and enhancements.

Responsibilities

Application Ownership & Strategy

• Serve as technical owner for HRIS, ERP/Finance, payroll, M365, and other non‑clinical applications.
• Define and maintain application roadmaps aligned with business priorities and compliance requirements.
• Lead system evaluations, selections, implementations, and upgrades.

System Operations & Support

• Ensure availability, performance, security, and reliability of supported systems.
• Oversee configurations, releases, upgrades, patches, and integrations.
• Establish and maintain support models, service levels, and escalation processes.
• Drive incident and problem management, including root cause analysis and issue prevention.

Data Integrity, Security & Compliance

• Ensure accuracy and integrity of employee and financial data across systems.
• Enforce access controls, audit requirements, and segregation of duties.
• Support audits and regulatory compliance in partnership with security and compliance teams.

Integrations & Reporting

• Oversee system integrations and data exchanges across platforms.
• Deliver reporting and analytics solutions with HR and Finance stakeholders.
• Maintain data standards, documentation, and reporting logic.

Team Leadership

• Lead, coach, and develop analysts and system administrators.
• Set priorities, performance expectations, and development goals.

Vendor & Stakeholder Management

• Act as primary technical liaison for vendors and implementation partners.
• Manage vendor performance, contracts, licensing, and support engagements.
• Translate business needs into technical requirements and recommendations.

Project & Change Management

• Lead application projects, including implementations, enhancements, and integrations.
• Ensure adherence to change management, testing, and release processes.
• Manage risks, dependencies, and stakeholder communication.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5 years of progressive experience supporting HRIS and/or Financial/ERP enterprise applications.
• 3 years in a technical lead or people‑management role.
• Proven experience managing projects with strong knowledge of project management methodologies.
• PMP certification preferred.
• Proven experience managing enterprise applications, integrations, and system operations.
• Demonstrated ability to lead cross‑functional initiatives and collaborate with business stakeholders.
• Technical expertise in:
• Experience with HRIS/HCM platforms (e.g., UKG, Workday, SAP, Oracle, ADP, or similar).
• Experience with ERP/financial systems (e.g., Microsoft Dynamics, NetSuite, SAP, Oracle).
• Knowledge of system integrations (APIs, middleware, file‑based data exchanges).
• Understanding of data governance, security controls, and audit requirements.
• Familiarity with Microsoft 365 and collaboration platforms.

Physical Requirements

• Prolonged use of a computer and standard office equipment.
• Occasional standing, walking, and light lifting (up to 20 pounds).
• The ability to communicate effectively and visually review information is necessary.

Benefits at Gateway Foundation

Health and Wellness

• Medical, dental, and vision insurance for employees and dependents.
• Employee wellness program promoting health and fitness and offering cash‑saving premiums.
• Employee assistance programs focused on mental health.

Financial Well‑being

• 403(b) Retirement Plan with 3% employer match.
• Short‑term and long‑term disability and life and AD&D insurance paid for by Gateway.
• Flexible Spending Accounts for medical and dependent care.
• Public Service Loan Forgiveness (PSLF).

Flexibility and Time Off

• 18 paid time off days per year—accrual rates increase with years of service.
• 9 paid company holidays.
• Work‑life balance.

Personal Development

• Training & Development Programs.
• Tuition Reimbursement—up to $5,250 per calendar year.
• eLearning access to online courses that provide CEUs and job‑related training.
• Clinical Supervision: formal and informal guidance.

Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.