Investigation Specialist (12-month Contract), SEPO

Investigation Specialist

Amazon Philippines is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Seller Experience Protection Operations (SEPO) Team in Manila. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. Ideal applicants will have experience in the e-commerce payments space, trust and safety field, and success in a customer-focused workplace.

Key job responsibilities:

• The Investigation Specialist position relies on excellent judgment to plan and accomplish goals and will work under limited manager supervision.
• Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.
• Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
• The Investigation Specialist will be required to engage proactively with the team members and team leads, department management, and other company specialists and third party vendors to accomplish goals.
• Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.