Intuit Customer Service

Smoothstar Tech is hiring qualified candidates for a work-from-home customer service position with Intuit TurboTax for the tax season . Agents will serve customers by providing product and service information and resolving product and service issues.

Customer Service Representative Job Duties:

• Interact with TurboTax customers via phone, focusing on tax-related questions, data entry, and navigation.
• Research, analyze, and determine an appropriate course of action for TurboTax customers.
• Be a positive representative for Intuit and the TurboTax product; take a caring and empathetic approach to customer interactions.
• Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact.
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.
• Act as a technical resource when assisting customers to resolve problems with devices and equipment.
• Provide support via phone and/or SmartLook one-way video and screen share technology.

Customer Service Representative Job Qualifications:

• 1 year of customer service call center, retail, or helpdesk experience.
• Excellent technical and customer service skills – passion for providing the BEST customer experience.
• Extensive experience with Windows OS, web browsing, email, and various software applications.
• Ability to efficiently navigate through menus and options on desktop devices while describing those actions verbally to the customer.
• Excellent written and verbal communication skills and good phone etiquette (clear, crisp speech).
• Strong active listening skills to accurately paraphrase customer conversations.
• Ability to begin servicing the program immediately after certification and meet the minimum service interval requirement for 90 days thereafter.