Intimissimi Store Manager at its 1359 Broadway, NYC - IGC9 location

Job Overview:The Store Manager is a people and business‑oriented profile, the key reference point for the store team responsible for overseeing efficient store operations. With a focus on client service, fashion expertise, and team training, Store Managers lead their teams with passion, innovation, and professionalism.

Key Responsibilities

• Ensure compliance with company policies and procedures.
• Demonstrate sales leadership by playing an active role on the sales floor, engaging with top clients, and ensuring the highest level of customer service.
• Enforce exceptional customer service, maximizing and expanding customers’ portfolios while multitasking in a dynamic, fast‑paced environment.
• Ensure client follow‑up by the Sales Team, providing customized proposals tailored to their needs.
• Achieve and exceed personal sales and productivity goals agreed upon with the District Manager.
• Represent the brand’s standards for a high‑level customer experience.
• Mentor the team, inspiring and leading through product knowledge and brand awareness.
• Proactively follow current competitors and fashion trends.
• Attract, recruit, and retain a high‑performing team in an inspiring work environment.
• Promote brand awareness, establish store presence, and capture competitive market share through community outreach and company‑sponsored events.

Operations

• Oversee processing of daily incoming and outbound merchandise requests and shipments.
• Implement business action plans with the District Manager to enhance sales for each product category and client tier.
• Maintain stock levels, communicate with the District Manager to ensure high sell‑through and alignment with new product launches.
• Operate the POS system, conduct email, opening, and closing procedures.
• Ensure store cleanliness, including sales floor, fitting rooms, cash desk area, and backroom areas; perform daily cleaning tasks such as dusting, wiping, sweeping, mopping, and sanitizing.

Performance Management

• Train and communicate current collection knowledge to team members to ensure brand guidelines and seasonal strategy are understood.
• Use fashion expertise to inspire others and build collaborative partnerships in a team‑focused environment.
• Support the team in maintaining visual and housekeeping standards of the store.
• Conduct coaching and counseling sessions, review performance, and provide constructive, timely feedback.
• Oversee performance check‑in process, establish individual goals, and identify action plans for team members with the District Manager.
• Provide accurate monthly schedules and analyze peak hours for adequate floor coverage and timely payroll submissions.
• Communicate company KPIs and identify strategies to meet performance standards.
• Assist with store events, including planning and execution of promotional events, product launches, and initiatives to drive foot traffic and sales.

Team Dynamic

• Act as liaison between Sales Leads and Assistant Managers, ensuring high‑quality customer service and efficient store operations.
• Provide training to Sales Leads and Assistant Managers, including cross‑department functions.
• Support new store openings across the US as part of team bonding opportunities.
• Participate in nationwide contests and other inter‑store competitions.

Qualifications

• Eligibility to work in the US for any employer.
• High school graduate or equivalent.
• Minimum 4 years of experience in customer service and contemporary retail, preferred.
• Strong verbal and written communication skills.
• Commitment, self‑motivated and goal‑oriented.
• Problem‑solving ability.
• Flexible schedule, including nights, holidays, and weekends.
• People‑oriented with a genuine enjoyment of building guest connections.
• Physically able to lift in excess of 20 pounds, stand for long periods, bend, stretch, and engage in repetitive motions, including climbing a ladder and using a step stool.

Compensation & Benefits

• Base salary plus monthly bonus based on budget achievement, store volume, and location.
• Medical insurance.
• Pet insurance.
• Paid time off.
• Paid parental leave (eligible).
• 401(k) matching.
• Pre‑tax commuter benefits for transit and parking (depending on city/state).
• Sign‑on bonus.
• Referral bonus.
• Employee discount.
• Free uniform.