INTERVIEWING CLERK - 64045459

Interview ClerkThe incumbent serves as an Interview Clerk for the Client Services Department and performs duties that require the exercise of independent judgment to complete assigned tasks. The incumbent must possess knowledge of routine procedures related to Health Department operations and departmental workflows.

Responsibilities include, but are not limited to, answering telephone calls, scheduling client appointments, triaging calls to appropriate providers, checking in clients for clinic visits, ensuring demographic and insurance information is updated at each visit, and verifying that financial information is updated annually or as needed prior to check-in. Additional duties include making reminder calls, preparing charts at check-in, and performing various clerical functions to ensure the smooth and efficient operation of the clinic's front-end processes. The incumbent also ensures that all required forms are completed and signed by clients in accordance with clinic protocols. This position rotates among various departments and clinic areas as operational needs require. The incumbent works under the direct supervision of the Senior Clerical Supervisor.