INTERVIEWING CLERK - 64045459

Interview ClerkThe incumbent serves as an Interview Clerk for the Client Services Department and performs duties that require the exercise of independent judgment to complete assigned tasks. The incumbent must possess knowledge of routine procedures related to Health Department operations and departmental workflows.

Responsibilities include, but are not limited to, answering telephone calls, scheduling client appointments, triaging calls to appropriate providers, checking in clients for clinic visits, ensuring demographic and insurance information is updated at each visit, and verifying that financial information is updated annually or as needed prior to check-in. Additional duties include making reminder calls, preparing charts at check-in, and performing various clerical functions to ensure the smooth and efficient operation of the clinic's front-end processes. The incumbent also ensures that all required forms are completed and signed by clients in accordance with clinic protocols. This position rotates among various departments and clinic areas as operational needs require. The incumbent works under the direct supervision of the Senior Clerical Supervisor.Required Knowledge, Skills, and Abilities:Knowledge of the principles and techniques of effective communication.Knowledge of office procedures and practices.Knowledge of basic arithmetic.Ability to handle a high volume workload accurately, quickly and in a pleasant mannerAbility to deal with the public in a tactful, courteous and effective manner.Ability to listen effectively.Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.Ability to review data for accuracy and completeness.Ability to organize and maintain filing systems.Ability to plan, organize and coordinate work assignments.Ability to communicate effectively both verbally and in written form.Ability to establish and maintain effective working relationships with others.Qualifications:MINIMUM- 6 months of clerical experience in a medical or office setting6 months of customer service experiencePREFERRED- Bilingual in English/SpanishDemonstrated experience with excelExperience working face to face with the publicWhere You Will Work: MARION COUNTY HEALTH DEPARTMENT 1801 SE 32ND AVE OCALA FLORIDA 34471