INTERVIEWING CLERK - 60020269

Interviewing Clerk - This is work interviewing and/or determining eligibility of people applying to receive assistance from government programs and agency resources, such as public health and social services programs, by:Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan.Effectively assessing customers' needs.Referring customers to community agencies as appropriate.Timely and accurately escalating customers' complaints/inquiries as appropriate.Documenting customers' records timely and in accordance with departmental procedures.Assisting customers with completion of online or paper applications.Assisting customers with My ACCESS Accounts.Effectively communicating with internal and external customers as by departmental procedures.Effectively maintaining customer lobby log in accordance to Performance Management Plan.Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits.Requirements:Must have at least 2 years of clerical experience in an office setting.Must have more than 1 year of customer service experience.Must have more than 1-3 years of computer experience.This position requires a security background check and participation in direct deposit.The salary is nonnegotiable at $ Biweekly.Examples of job characteristics:Analyzing Data or InformationAssisting and Caring for OthersDocumenting/Recording InformationProcessing InformationGetting Information NeededCommunicating With Persons Outside Of the OrganizationInterpreting Meaning of Information to OthersMaking Decisions and Solving ProblemsMonitoring and Controlling ResourcesJudging Qualities of Things, Services, PeopleExamples of knowledge, skills and abilities:SpeakingJudgment and Decision MakingActive ListeningInformation GatheringReading ComprehensionService OrientationWritingInformation OrganizationIdentification of Key CausesEnglish LanguageTherapy and CounselingClericalCandidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ( ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.