International Customer Director

Leading the customer strategy across International markets, the full-time salaried International Customer Director will focus on retention, customer health, and the overall customer experience while collaborating with various teams to drive measurable outcomes. Key responsibilities Set and execute the customer strategy for International markets, ensuring clear plans and accountability Own the International customer agenda, enhancing retention, customer health, and long-term value creation Lead initiatives to reduce churn and improve customer renewals while developing scalable practices across the customer lifecycle Required qualifications Senior leadership experience in Customer Success, Account Management, or a related post-sales function within a SaaS or technology business Direct ownership of measurable customer outcomes such as churn reduction and customer health Proven ability to set and deliver customer strategy across multiple teams Experience using data to identify risks and prioritize opportunities for business improvement Demonstrated success in leading and developing teams, including setting direction and driving accountability