IS ProcessorThis IS Processor role provides a great foundation for the Title industry and offers opportunities for growth. The IS Processor interfaces and resolves both internal and external customer issues that require knowledge of the minimum job requirements in any of the following departments' operational internal support processes.Internal-Support (processing support) - Order Entry (refi and Res), Lender Requests, Updates to TitleE-Recordings - Order Entry (refi and res), disburse refunding checks, send back recorded documents with original documentsWater/Sewer - Receive delivered mail, open and flatten into correct stacks, write file numbers on each billAged Checks - Escheat letter process on all recording checks company-wide and monitor the post-closing follow-up emailHOA - uploading CIC or SL Docs, Verifying HOA/CICInterfaces and resolves customer issues that require knowledge of any facet of the technical and/or operational processes. Responsible for ensuring customer satisfaction and operational compliance.This is an in-office position, Monday - Friday, 8:00am - 5:00pm.
This position is located in Grand Junction, Colorado.Responsibilities:Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds customer relationships and a positive corporate imageAnswer customer inquiries in a timely and accurate manner; respond appropriately to provide technical assistance when neededMaintain direct, continuing relationships with assigned customers; take responsibility for customer satisfaction and loyaltyParticipate in department marketing activities which may include attending after-hours functions as requested or requiredCoordinate daily closing activity to fulfill team responsibilities for meeting and exceeding customer closing expectations; continuously communicate about scheduling, work volume, and work assignmentsCollect property data e.g. payoff statements, tax status, homeowners association status letter, water, and sewer statusObtain a clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals; provide a proactive approach in notifying customers of potential roadblocks or issuesReview contract and assist in pre-typing to prepare preliminary settlement statements and real estate documentsPrepare general and specialized closing documents; organize real estate and lender loan documents in the preferred orderDisburse funds and documents according to instructions from the mortgage company, payoff lender, title, and other appropriate partiesProof recording documents for typographical errors, signatures, notary, and/or recognize omission of data; record documents with the appropriate state/county agencyOther related duties as assigned.Success Factors:Excellent written and verbal communication skillsExceptional interpersonal and customer service skillsExcellent organizational skills and attention to detailEducation and Experience:High school diploma or equivalent requiredCustomer service experience is strongly preferredProficiency with E-mail, G Suite, Microsoft Office Suite, and the InternetWorking Conditions:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.Compensation:The starting salary for this role is $19.42 per hour.In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.Eligible for annual profit-sharing bonus.Competitive benefits include:Medical, dental, and vision insuranceTeledoc servicesLife insuranceTraditional and Roth 401K retirement options with company matchShort-term and long-term disabilityVacation and Sick timeLand Title Paid Leave Program10 paid holidaysEmployee Assistance Program (EAP)Educational Reimbursement and Training OpportunitiesTitle and Closing reimbursementLand Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.