Internal IT Operations Specialist - De Pere, WI

Internal IT Operations Specialist - De Pere, WICorporate - De Pere, WI 54115OverviewPosition Type Full Time Job Shift 1st Shift Category Information TechnologyDescriptionPOSITION SUMMARYThis position serves as the internal IT operations and support coordination role for the organization, ensuring day-to-day technology needs, user support, system administration tasks, security follow-up, and operational IT processes are completed accurately and on time.

The role acts as a bridge between internal departments and outsourced IT partners, helping drive accountability, escalation management, system reliability, onboarding/offboarding processes, documentation, and overall operational continuity across the business.

Responsibilities include ticket oversight, security and licensing reviews, user account administration, hardware management, infrastructure monitoring, vendor coordination, and support of critical business systems and scheduled IT activities. This role is expected to proactively identify issues, communicate effectively across departments, and help maintain a stable, secure, and responsive IT environment for the company.ESSENTIAL FUNCTIONSMorning review of new tickets to identify any overnight priority issuesDaily review of open tickets to verify status, delays, questions, or escalation needsBackup tape ownershipReview and follow-up on SOC/security ticketsVerification that account creation is completed on time and correctlyWalkthroughs to identify major user issues, onsite needs, or urgent concernsIdentification and recovery of sensitive or high-value hardware during walkthroughsReview and response to IT issues sent directly to the internal teamReview of vSphere for usage spikes or potential capacity concernsInternal coordination on contractor status, blockers, and pending needsSupport for timed tasks such as email shutdowns or scheduled system activitiesCreation and maintenance of documentation for both internal IT and Impact support needsInternal new hire setup after AD creation, including software access and UAM updatesTouchbase meetings with external service to review service levels, needs, and open itemsInternal security reviews to identify areas where adjustments are neededLicensing reviews to ensure we remain operationally covered across platforms.Offboarding internallyReasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.QualificationsSKILLS & ABILITIESEducation:Bachelor's degree (Information Technology, or related field); preferredExperience:3+ years of experience working in an IT organization supporting business technology needsSkills:Strong understanding of cybersecurity, computer systems, networks, telecommunications, databases and storage systemsStrong communication and leadership skillsSolid working knowledge of all relevant coding languages and security protocolsStrategic planning, budgeting, and employee development skills.PHYSICAL DEMANDSN (Not Applicable) - Activity is not applicable to this position.O (Occasionally) - Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)F (Frequently) - Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)C (Constantly) - Position requires this activity more than 66% of the time (5.5+ hrs./day)Physical Demands - Lift/Carry - Push/PullStand - F - 10 lbs. or less - F - 12 lbs. or less - FWalk - F - 11-20 lbs. - O - 13-25 lbs. - OSit - C - 21-50 lbs. - O - 26-40 lbs. - OManually Manipulate - C - 51-100 lbs. - N - 41-100 lbs. - NReach Outward - F - Over 100 lbs. - NReach Above Shoulder - FClimb - NCrawl - NSquat or Kneel - OBend - OOther Physical Requirements•Vision (Near, Distance, Color, Peripheral, Depth)•Sense of Sound - normal - • - Vision (Near, Distance, Color, Peripheral, Depth) - • - Sense of Sound - normalWORK ENVIRONMENTAn office environment in a controlled atmosphere building