Intern - Customer Billing

Intern - Customer BillingDominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today. At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.The Customer Billing Intern will gain hands-on experience supporting Dominion Energy's billing operations and reporting functions. This role offers an opportunity to develop knowledge of utility billing processes, billing systems, customer account management, and data analysis while contributing to daily business operations. Under the guidance of experienced team members, the intern will assist with billing activities, analyze data, support reporting efforts, and help ensure the accuracy and timeliness of billing processes. This position provides valuable exposure to utility operations, cross-functional collaboration, and business process improvement.Key ResponsibilitiesAssist with routine billing analyses using established guidelines, processes, and procedures.Support the administration of day-to-day billing operations and customer account activities.Monitor billing system controls to help ensure data accuracy, compliance, and timely processing.Review billing cycles, audit billing data, and research routine billing issues, including support for bankruptcy account reviews.Prepare weekly and monthly reports for leadership and operational teams.Monitor, analyze, verify, reconcile, and maintain routine reports from billing and metering systems.Process billing adjustments in accordance with established policies and procedures.Identify routine billing discrepancies and assist with corrective actions while escalating complex issues as appropriate.Support documentation, process improvement initiatives, and special projects as assigned.Collaborate with internal business partners and provide support during critical business events, including emergency storm response efforts when needed.What You'll GainExposure to utility billing operations and customer account management.

Experience working with enterprise billing and reporting systems. Opportunities to develop analytical, reporting, and business process skills. Collaboration with professionals across multiple departments. Real-world experience supporting operational and customer-focused initiatives.Required Knowledge, Skills, Abilities & ExperienceProficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint. Strong analytical, critical thinking, and problem-solving skills. Strong attention to detail and commitment to accuracy. Ability to quickly learn new systems, processes, and business concepts. Effective written and verbal communication skills. Ability to prioritize assignments and manage multiple responsibilities simultaneously. Ability to work independently and within a team environment. Strong organizational and time management skills. Ability to exercise sound judgment and follow established procedures and guidelines. Demonstrated initiative, adaptability, and willingness to learn. Ability to build positive working relationships with colleagues and business partners. Interest in business operations, data analysis, utility services, finance, accounting, or related fields. Current enrollment in an accredited college or university pursuing a degree in Business, Finance, Accounting, Data Analytics, Information Systems, Economics, or a related field.

Experience working with data, spreadsheets, or reporting tools through coursework, projects, or previous work experience.Education RequirementsMust be currently enrolled in a Bachelor's degree program in Business, Finance, Accounting, Data Analytics, Information Systems, Economics, or a related field Must have a GPA of 3.0 or above Must have a graduation date of 2028 or laterWhat You'll GetHourly Rate: $21.00 - $27.00 The hourly rate listed is the rate we anticipate paying for this position. If a range is listed, the actual hourly rate offered may vary based on factors such as the selected candidate's degree type, academic major, and/or school classification (e.g., sophomore, junior, senior). At Dominion Energy, we offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which includes: health, dental, and vision benefits with coverage for families and domestic partners, vacation, retirement plans including 401k contributions and matches, paid holidays, tuition reimbursement, bonus eligibility, sick leave, and disability insurance. To learn more about our benefits, click here: Dombenefits.comTop 3 Reasons to Work at Dominion Energy1. Great Work Life Balance 2. Generous Pay and Benefits 3. Collaborative & Inclusive CultureAbout Dominion EnergyI am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter's day. I am sustainable, reliable and affordable. I am not just any energy… I am Dominion Energy. We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America. Join us! Facts: ·17,000 employees ·Headquarters: Richmond, VA ·18 states in the US ·$100 billion of assets ·Nearly $35 million in charitable contributions ·100,000+ volunteer hours recorded in the communityOur Commitment to Net ZeroDominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at sustainability.dominionenergy.com.