Medical Support Assistant
The Medical Support Assistant (MSA) is a staff position located under the Medical Administrative Services (MAS) at VA NJ Health Care System (VA NJHCS). The VA NJHCS is an integrated level of two (comprehensive healthcare) facilities: East Orange & Lyons, and ten Community Based Outpatient Clinics (CBOCs) located throughout the State. Duties include but are not limited to receiving, admitting, scheduling, and providing assistance and direction to Veterans seeking medical care. The MSA also functions as a fully qualified typist and possesses excellent communication skills.
- Assures all practice areas are adequately covered, the assigned workload is accomplished within the time frame allotted by setting priorities and meeting deadlines, adjusting the flow, and sequencing of the work to meet team and patient needs and ensures that each patient is courteously served.
- Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether the patient is vested; educating providers about shared patients (those who receive their care at multiple i/A's or those who have care in the community) and bringing it to the attention of the provider.
- The incumbent demonstrates performance and leadership that is broad enough to improve the care of a group of patients.
- Works collaboratively with community care clinical team to ensure the completion of all steps necessary for timely access to care in community for approval care.
- The incumbent will be responsible for coordinating care and communicating with the Third-Party Administrator (TPA-Optum) during the entire process from beginning to end.
- The incumbent will be responsible in ensuring that documents related to the Veterans care from the community are scanned into CPRS in a timely manner.
- The incumbent is responsible for the following: monitoring, trending, and analyzing data, interpreting VA handbooks and directives regarding access/performance improvement/patient flow issues; collaborates with the facility Access Coordinator; monitors progress of reviews and follow up on action items to ensure completion in a timely manner.
- Core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs.
Work Schedule: Monday-Friday 4 hour tours may vary depending on the needs of the service.
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Telework: Ad-Hoc
Functional Statement #: 24924F