Providing first-tier support for technology-related issues, the full-time Intermediate Help Desk Specialist will work remotely to enhance customer satisfaction by managing trouble tickets, entering call data, and participating in team projects. Key responsibilities Provides first-tier support for technology-related issues and enters call data into the database Tracks unresolved tickets and escalates them to appropriate individuals based on established guidelines Participates in training sessions and assists in developing quality support methods through feedback and coaching Required qualifications High School Diploma or equivalent is required Three to five years of experience in computer systems, IT support, or IT help desk environment is required Basic understanding of telecommunications, network, and desktop knowledge is highly desirable Excellent customer service and interpersonal skills, including telephone etiquette Thorough understanding of the trouble ticket process and strong organizational skills
Intermediate Help Desk Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.