Providing leadership and operational oversight for a high-volume, client-facing Integration Services team, the full-time Integrations Manager will manage team performance, drive productivity, and ensure quality service delivery while working in a remote-first environment. Key responsibilities Lead, coach, and develop Integration Team Leads and team members to achieve productivity and quality goals Direct daily team activities, prioritizing workloads to meet service expectations and client requests Identify training needs and implement ongoing learning opportunities to enhance team performance Required qualifications High school diploma or equivalent required; Associate's degree in Business Management or related field preferred A minimum of five years of experience in a call center or high-volume service operation At least three years of people leadership experience managing frontline employees or team leads Demonstrated experience leading teams against defined performance metrics and service levels Ability to analyze performance data and coach employees to improve productivity and accountability
Integrations Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.