Intake Operations Supervisor

Leading a hybrid team of Sales Support and Intake Operations Representatives, the full-time Intake Operations Supervisor will coach and develop team members while ensuring accurate and timely order fulfillment, fostering a culture of collaboration and accountability. Key Responsibilities Lead and support a combined team, conducting regular one-on-ones and performance evaluations to promote engagement and growth Ensure the accurate collection and processing of documentation for order fulfillment, serving as an escalation point for complex issues Monitor key performance indicators and partner with other departments to improve operational efficiency and patient experience Required Qualifications Bachelor's degree preferred At least 5 years of experience in sales support, patient intake, customer service, or healthcare administration A minimum of 2 years of experience in a leadership or supervisory role Experience with benefit verification and medical documentation preferred Proficiency in CRM systems, preferably Salesforce.com, and Microsoft Office