To support a growing Transformative Care Center team, the full-time Intake Coordinator will serve as the first point of contact for patients, guiding them through their care journey by answering questions, scheduling appointments, and verifying insurance in a fully remote environment. Key responsibilities Manage patient scheduling across multiple clinics and providers to ensure optimal appointment flow Educate patients on available treatments and coordinate care transitions while maintaining confidentiality Collaborate with clinic teams to enhance service quality and participate in process improvement initiatives Required qualifications High school diploma or equivalent 1-3 years of experience in a healthcare, call center, or patient access environment Proven ability to manage high call volumes and maintain service quality under pressure Experience with EMR systems, insurance verification, and scheduling workflows Strong attention to detail and ability to follow established procedures accurately