Providing compassionate support to individuals in crisis, the full-time Intake Call Center Representative will handle inbound calls, conduct initial screenings, and guide clients to appropriate behavioral health services in a remote setting. Key Responsibilities: Handle inbound calls, conducting initial screenings and assessments to gather vital information Provide compassionate support to individuals in crisis, offering appropriate resources and referrals Maintain accurate documentation of client information and ensure compliance with privacy regulations Required Qualifications: High school diploma or equivalent (Bachelor's degree in psychology or related field preferred) 1-2 years of call center or customer service experience, ideally in behavioral health or healthcare Familiarity with behavioral health terminology and available community resources Proficient in using computer systems, including Microsoft Office