Providing exceptional service to customers from commercial and farm product lines, the full-time Insurance Service Analyst II will manage complex inquiries through various communication channels while supporting cross-selling and up-selling efforts in a remote work environment. Key Responsibilities: Handles complex inbound customer inquiries via phone, email, chat, and text regarding insurance products and policies Provides proactive guidance and consultation to customers and agents, anticipating future needs and ensuring customer retention Completes follow-up work to process updates efficiently while navigating multiple computer systems to enhance the customer experience Required Qualifications: High school diploma or comparable education; some undergraduate studies preferred Two years of insurance experience Proficiency in various systems including Passport, Flex Billing, and Microsoft Outlook Understanding of insurance and customer service concepts, with full cross-training on all products Ability to obtain required state licenses and complete continuing education as mandated
Insurance Service Analyst II in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.