Providing front-line customer service support remotely, the full-time Insurance Customer Experience Analyst will manage inbound and outbound communications, assist brokers and insurers, and ensure exceptional service while documenting interactions in client systems. Key responsibilities Manage inbound/outbound calls and emails as a subject matter expert Provide clear communication to brokers and insurers via phone, email, and chat Collaborate with peers and leaders to meet client needs and achieve internal team goals Required qualifications 2+ years of customer service experience in the insurance industry Experience with the insurance licensing process Knowledge of the Department of Insurance is preferred Strong organizational and time-management skills Ability to follow processes and procedures accurately
Insurance Customer Experience Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.