Insurance Claims Change Manager

ABSOLUTELY NO H1S OR 3RD PARTIES. Claims Change Manager – Change Orchestration, Process Analysis and Transformation Leading global specialty insurance company actively seeking a Claims Change Manager with extensive claims transformation, change orchestration and process analysis experience to join on a contracting internal Claims transformation initiatives, ensuring process, technology, people, controls, reporting and operational readiness activities are aligned from design through implementation and stabilization. The successful candidate will report to the VP, Operational Excellence & Transformation, Claims North This role is focused on orchestrating business change across multiple Claims transformation workstreams, including process redesign, stakeholder impact assessment, readiness planning, adoption management, communications, training coordination, dependency management, risk and issue management, and benefits realization. This is a business-facing change orchestration and process analysis position involving engagement with stakeholders across Claims, IT, Operations, Finance, Data/Analytics, Compliance and other Lead change orchestration across Claims transformation initiatives, ensuring alignment of business readiness, stakeholder engagement, communications, training, process redesign, testing, implementation and post-go-live stabilization. * Conduct current-state and future-state process analysis across key Claims workflows, opportunities and process improvement recommendations. * Manage the end-to-end delivery lifecycle for complex Claims change initiatives, producing high-quality project, readiness and implementation plans to tight deadlines. * Actively manage project risks, issues, business impacts, change readiness, dependencies, Develop and maintain change management deliverables, including stakeholder maps, change impact assessments, readiness plans, communications plans, training needs Claims operations. * Coordinate project team members and manage stakeholder relationships across business and technology teams, including Claims leadership, Operations, IT, Finance, Data/Reporting and control functions. * Create and execute user acceptance testing strategies, business validation approaches and operational readiness checkpoints to confirm solutions meet Claims process and control Ensure all IT and business operational areas are prepared to accept, adopt and sustain the change, including process updates, role impacts, communications, training, controls, Report regularly to senior management on delivery progress, readiness status, adoption risks, decision needs, dependency impacts and benefits realization. * Support post-implementation evaluations, lessons learned, adoption measurement and process performance tracking to confirm outcomes are achieved and sustained. Minimum 10+ years of successful, continuous project, change management and transformation experience; experience working within Insurance Claims is strongly Proven track record delivering large and complex Claims, Operations or technologyenabled change initiatives from design through implementation and stabilization. * Strong Claims process analysis experience, including process mapping, workflow assessment, operating model review, control identification, pain point analysis and Experience orchestrating business change across technology, process, people, data, reporting, governance, communications, training, testing and adoption workstreams. * Advanced knowledge of project, change and process analysis tools, including PowerPoint, Excel, Visio, Microsoft Project and related delivery, mapping and reporting Experience with target operating model design and process/business change approaches, including Lean, Six Sigma, continuous improvement, business analysis and organizational change management methods. * Demonstrated ability to effectively manage projects from design through implementation. * Ability to translate complex transformation objectives into practical readiness plans, stakeholder actions, adoption measures, implementation roadmaps and sustained Strong understanding of risk management, governance frameworks, operational controls, process ownership, decision forums, dependency management and benefits realization. * Stakeholder management experience up to C-Suite level. * Evidence of formal change management methodology qualification, such as PRINCE2, Agile or equivalent. * Experience with Claims systems, workflow platforms, policy administration systems and finance systems preferred, including Guidewire ClaimCenter or PolicyCenter, Genius, SAP and related reporting or operational platforms.